This Short Article Cover What Is “Total Quality Management” And It’s Principles Briefly.

What Is Total Quality Management

Total quality management is a systemic approach to productivity improvement using qualitative and quantitative methods and involving all stakeholders to continuously improve the quality of all products and services.

TQM is the set of management processes and system that create delighted customers through empowered employees, leading to higher revenues and lower cost.

It is the process of individual & organizational development the purpose of which is to increase the level of satisfaction of all the stakeholders.

Total Quality Management defined as a customer-oriented process and aims for continuous improvement of business operations. It ensures that all allied works (particularly work of employees) are toward the common goals of improving product quality or service quality, as well as enhancing the production process or process of rendering of services. However, the emphasis put on fact-based decision making, with the use of performance metrics to monitor progress

Benefits of Total Quality Management

The benefits from the implementation of a TQM is,

  • This will increase the awareness of quality culture within the organization.
  • A special emphasis on teamwork will achieved.
  • TQM will lead to a commitment towards continuous improvement.

Components Of TQM

  • Price Reduction
  • Customer Satisfaction
  • Involvement Of Everyone
  • Continuous Quality Improvement
  • Leadership

Price Reduction Mean Cost Only Essential Element Of TQM

Who Determine Quality?

Customer (If the customer does not perceive you as offering quality service you are not.)

Continuous Improvement

Improve each and everyday – Do not focus on problems, focus on improvements.

If You’re Not Part Of Solution Then You’re Part Of Problem.

Customers are not interested in excuses, they’re interested in results.

Be proactive – because if you don’t someone else will.


No effort for quality improvement can succeed without commitment of top management.

Thank You For Visiting Here…

Also Check Out Video Tutorial Site KPSTRUCTURES.COM

Leave a Comment

Share via
Copy link
Powered by Social Snap